Terms of Service
Last updated 6 August 2026
Each section below includes a Legal provision (the binding text) and a Plain-English summary (for readability only — if there is a conflict, the legal provision controls).
These Terms of Service ("Terms") constitute a binding legal agreement between you and BeMySupporter ("Company", "BeMySupporter", "we", "us", or "our"), operating the independent Caribbean creator marketplace accessible at https://www.bemysupporter.com and related services (collectively, the "Platform"). Registered address: Trinidad and Tobago. Effective version: 2026-08-08. By accessing, registering for, or using the Platform in any capacity — including as a supporter ("Buyer"), creator ("Creator"), delivery courier ("Courier"), or visitor — you agree to these Terms and to our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not use the Platform.
1. Acceptance of Terms & Electronic Signatures
Legal provision
By clicking "Create my account", "Sign in", "I agree to the Terms of Service", completing a purchase (including free digital checkout at zero price), publishing a listing, connecting a payout method, accepting a courier agreement, or otherwise affirmatively continuing to use the Platform after being presented with these Terms, you manifest assent to this agreement and acknowledge that such action constitutes your electronic signature under the Electronic Transactions Act, Chap. 7:05 (Trinidad and Tobago). You agree that contract formation, interpretation, and enforcement of these Terms are governed by Trinidad and Tobago law regardless of where you access the Platform.
You represent that you have authority to bind yourself and, if applicable, any organisation on whose behalf you act. Continued use of the Platform after we post revised Terms constitutes acceptance of the revised Terms to the extent permitted by law. We may maintain timestamped records of your acceptance events, IP addresses, device identifiers, and account actions as evidence of agreement.
No oral modification of these Terms is valid. Waivers must be in writing and signed by an authorised representative of BeMySupporter. A failure to enforce any provision is not a waiver of future enforcement.
Plain-English summary
Using BeMySupporter — signing up, buying, selling, or ticking the terms box — means you legally agree to these rules. Your clicks count as your signature.
If we update the Terms, keeping your account or using the site after the effective date means you accept the new version, unless the law says we need your separate consent.
2. Account Eligibility, Registration, and Age Restrictions
Legal provision
You must provide accurate, current, and complete registration information, including your legal name, a valid email address, and a reachable phone number before you may buy or sell on the Platform. You must promptly update your information when it changes. One natural person may maintain only one supporter account unless we expressly authorise otherwise in writing.
Creators must be at least eighteen (18) years old at the time of application and must have legal capacity to enter binding contracts in their jurisdiction of residence. By applying to sell, you represent and warrant that you meet this requirement.
Persons under eighteen (18) may use the Platform only as Buyers and only under the supervision of a parent or legal guardian who accepts these Terms on their behalf and assumes full responsibility for the minor's activity, purchases, and compliance. We may request proof of age or guardian consent at any time and may suspend accounts that cannot satisfy our verification.
Creator accounts are subject to application review. We may approve, deny, or revoke creator status in our sole discretion. Registration credentials are personal and non-transferable. You are responsible for all activity conducted through your account, whether authorised or not, until you notify us of unauthorised access at support@bemysupporter.com.
Plain-English summary
Give us real contact details and keep them up to date. One person, one account.
You must be 18 or older to sell. Under-18s may buy only with a parent or guardian who takes responsibility.
Creator applications can be approved or rejected. Guard your password — you are responsible for what happens on your account until you tell us it was compromised.
3. Independent Contractor Status
Legal provision
Creators who sell through the Platform act as independent contractors and merchants of record for their own listings. Nothing in these Terms, your use of the Platform, payout of balances, or our review of creator applications creates an employment, partnership, joint venture, franchise, agency, fiduciary, or representative relationship between you and BeMySupporter.
Donation and contribution collection is independent. If you receive payments through the Platform that you or your supporters describe as donations, tips, support, contributions, or similar, you do so on your own behalf only — not in partnership, joint venture, co-solicitation, sponsorship, or affiliation with BeMySupporter.com, BeMySupporter, or BeMySupporter. You may not state or imply that BeMySupporter co-runs, endorses, or shares responsibility for your fundraising or cause-based appeals.
Creators control their own pricing (subject to Platform minimums), descriptions, fulfilment of physical goods, customer communication regarding their products, and compliance with applicable laws. BeMySupporter does not direct or control the manner, means, or hours of creator work, does not provide employee benefits, and does not withhold income tax or social contributions on a creator's behalf.
You may not represent yourself as an employee, agent, or authorised spokesperson of BeMySupporter except where we provide written authorisation for a specific marketing programme.
Plain-English summary
If you sell on BeMySupporter, you are your own boss — not our employee or business partner.
If you collect "donations" or "support" through your listings, that is your activity alone — not a partnership with us. Do not say we are raising funds with you.
You run your listings, ship your merch and items, and handle your own taxes. Do not tell people you work for us unless we put that in writing.
Marketplace Role; No Agency; Not Merchant of Record
Legal provision
BeMySupporter is an online marketplace operator and technology provider only. We provide software, hosting, payment routing through independent processors, and related infrastructure. We are not the seller, buyer, importer of record, exporter of record, merchant of record, delivery carrier, customs broker, insurer, escrow agent, trustee, bailee, payment institution, registered charity, crowdfunding administrator, or agent of any user except as expressly stated in these Terms.
Creators who receive donations or contributions act alone. Any person who collects amounts described as donations, tips, support, contributions, patronage, or voluntary gifts through bemysupporter.com or the Platform does so entirely on their own account and at their sole risk. Such activity is not conducted in partnership, joint venture, co-branding, sponsorship, agency, or affiliation with BeMySupporter.com, BeMySupporter, or BeMySupporter. We provide neutral marketplace technology and payment routing only; we are not a co-recipient, co-solicitor, or co-fundraiser for those amounts and assume no responsibility and no liability for them (see Voluntary Support section).
Except for collecting payments through third-party processors and allocating amounts according to checkout selections, we do not take title to goods, possess goods, store physical inventory, or guarantee fulfilment. Contracts for goods and services are solely between Buyers and Creators. Where a Buyer selects an independent Courier at checkout, transit arrangements are solely among the Buyer, Creator, and that Courier.
Display of a listing, Courier, calendar slot, or checkout option does not constitute a recommendation, endorsement, warranty, or assurance of quality, legality, safety, or delivery outcome.
Plain-English summary
We run the website and payment plumbing — we are not the shop, the shipper, or the service provider. Deals are between buyers and sellers (and couriers for delivery).
Someone collecting "donations" on their listing? That is their own thing — not a partnership with us, and we take no responsibility for it.
4. Platform Fees, Payouts, Currency Fluctuations, and Financial Processing Risks
Legal provision
Listing and storage fees. Publishing a listing requires payment of upfront storage fees based on the tier you select, as displayed on the pricing page (currently from TT$20.00 per block). Each paid storage period covers 180 days of storefront visibility unless renewed. Listing and renewal fees are non-refundable once a listing goes live.
Sale fees. When a paid sale completes, payment processing fees currently estimated at 3.5% of the transaction amount plus a US$0.25 gateway fee charged by our payment processor are deducted from the Creator's side and passed through at cost. The Buyer pays the listed checkout price without added Platform surcharges at standard checkout.
Service fee. When you request a withdrawal, we deduct a platform service fee of 5% of the withdrawal amount with a minimum of TT$2.00 per withdrawal request. This fee is not charged on each individual sale.
Payouts. Creator balances become available after payment confirmation, subject to holds for fraud review, chargebacks, disputes, or legal compliance. Withdrawals may be requested when your available balance reaches at least TT$200.00. Payouts are processed manually to bank accounts you provide, typically within seven (7) to twenty-one (21) business days, and may take longer during holidays, banking outages, or compliance reviews.
Currency. Platform accounting uses Trinidad and Tobago dollars (TTD) as the base ledger currency unless otherwise displayed. Where we show converted prices to Buyers in other Caribbean or international currencies, those displays are informational estimates only and may fluctuate with exchange rates. TTD ledger amounts and the checkout total shown at payment confirmation control. You bear all foreign-exchange gains, losses, conversion costs, and bank fees imposed by banks or payment processors, and you waive claims against BeMySupporter for FX differences, rounding, or displayed-currency variances except where non-waivable law applies.
Processing risks. Card networks, banks, and payment gateways may decline, delay, reverse, or charge back transactions without notice. We are not liable for processor downtime, erroneous declines, or intermediary failures. Chargebacks and payment reversals may debit creator balances, including fees and associated costs, even after a prior payout.
Chargebacks and reversals. Initiating a chargeback or payment reversal without first attempting good-faith resolution with the Creator (and Courier, if applicable) through the contact information provided may constitute a material breach. You indemnify BeMySupporter for chargeback amounts, network penalties, investigation costs, and associated fees.
Plain-English summary
You pay to list (storage fee). When something sells, we take 5% (min TT$2.00) plus card processing from the seller's share.
Listing and renewal fees are non-refundable once a listing goes live.
Cash out when you hit TT$200.00. Payouts are manual and can take 1–3 weeks.
Prices may show in different currencies for buyers, but our books are in TTD. Banks and card companies can delay or reverse payments — that risk sits with sellers.
5. Digital Products: Licensing, Access, and Integrity
Legal provision
Unless a Creator expressly specifies a different licence in writing on the listing page, purchase of a digital product grants the Buyer a personal, non-exclusive, non-transferable, revocable licence to download and use the file for private, non-commercial purposes. Buyers may not redistribute, resell, publicly perform, sublicense, or use digital goods to train machine-learning models without the Creator's explicit permission.
Creators warrant they possess all rights necessary to grant the licence above. BeMySupporter is not a party to the licence beyond providing delivery infrastructure.
No perpetual cloud guarantee. We provide reasonable efforts to maintain download access through purchase history for active accounts, but we do not guarantee indefinite, uninterrupted, or disaster-proof storage of any file. Listings expire when storage periods lapse; hidden listings may be deleted after 30 days without renewal and permanently purged after additional retention periods. Buyers should download and back up files promptly.
Malware and integrity. We may scan, block, quarantine, or remove digital files that we reasonably suspect contain malware, phishing content, illegal material, corrupted data, or deceptive payloads, with or without notice. We may suspend related accounts and withhold balances pending investigation. Removal for integrity or legal reasons does not entitle Creators to fee refunds.
Creator supplemental terms. Creators may optionally publish licence text, end-user terms, or other buyer-facing conditions on a listing ("Creator Supplemental Terms"). Those terms are offered by the Creator alone — not by BeMySupporter. We do not draft, review, or enforce them. By publishing or renewing a listing that includes Creator Supplemental Terms, you represent that you have authority to offer them, that they comply with applicable law, and that they do not conflict with these Terms or our policies. In every case of conflict, inconsistency, or dispute between Creator Supplemental Terms and these Terms, these Terms and our policies govern and prevail. Buyers must still comply with Platform rules; Creator Supplemental Terms cannot waive, override, or reduce Buyer or Creator obligations to BeMySupporter, limit our moderation or removal rights, impose unlawful restrictions, or shift Platform liability to Buyers. If any part of Creator Supplemental Terms is invalid or unenforceable, or violates these Terms, it is void and our Terms apply in full. Creators indemnify BeMySupporter for claims arising from their supplemental terms.
Digital refund policy. Unless required by non-waivable law or expressly stated on a listing, digital products are non-refundable once download or stream access is granted. Where permitted by law, by completing checkout for digital content supplied immediately, the Buyer requests immediate supply and acknowledges loss of statutory withdrawal or cooling-off rights to the extent allowed in the Buyer's jurisdiction.
Plain-English summary
Digital purchases are for your personal use — not for resale or sharing unless the creator says otherwise.
Unless the law requires otherwise, digital purchases are not refundable once you get access.
We try to keep downloads available in your purchase history, but you should save your own copy. Files can disappear if listings expire or we must remove bad files.
We will pull down files we believe are dangerous or illegal.
Creators may paste optional licence text on a listing. Our Terms always win if anything conflicts.
Voluntary Support, Free Access, Contributions & Non-Charitable Nature
Legal provision
Commercial marketplace only — not a charity or fundraiser. BeMySupporter is a for-profit creator marketplace and technology provider. We are not a registered charity, non-profit organisation, religious institution, political committee, disaster-relief agency, crowdfunding platform, donor-advised fund, payment facilitator for tax-deductible contributions, or trustee of funds contributed for charitable, humanitarian, religious, political, or emergency purposes. Nothing on the Platform — including our name, branding, or use of the word "supporter" — creates a charitable solicitation, public-benefit programme, or fiduciary relationship between BeMySupporter and any user or beneficiary.
Independent collection — no partnership with BeMySupporter.com. Any Creator, individual, or organisation that receives payments through bemysupporter.com or the Platform that are described as donations, tips, support, contributions, patronage, gifts, or voluntary gifts does so entirely on their own account, in their own name, and at their sole risk and responsibility. Such collection is not conducted in partnership, joint venture, co-branding, co-solicitation, sponsorship, agency, franchise, or any other affiliated capacity with BeMySupporter.com, BeMySupporter, or BeMySupporter. No listing URL, storefront, checkout page, receipt, or use of Platform branding creates any association between BeMySupporter and the cause, campaign, beneficiary, or intended use of funds beyond our role as a neutral technology provider.
BeMySupporter never receives or controls donations. BeMySupporter is not a recipient, co-recipient, conduit for third-party beneficiaries, or holder of donated funds. Amounts paid through checkout are received by the Creator as merchant of record and allocated according to Platform records. We do not verify, approve, monitor, audit, or guarantee how Creators use such amounts, whether appeals are truthful, or whether any beneficiary exists or receives benefit.
Complete disclaimer of responsibility and liability. To the fullest extent permitted by law, BeMySupporter assumes zero responsibility and zero liability for any transaction or relationship characterised by any user as a donation, contribution, tip, voluntary support, or cause-based payment — including, without limitation, claims relating to: fraud or misrepresentation; failure to deliver promised outcomes; identity of beneficiaries; emotional or charitable reliance; regulatory or charitable-registration violations; tax treatment or receipt expectations; refunds; chargebacks; or disputes among payers, Creators, and alleged beneficiaries. BeMySupporter has no obligation to intervene, refund, investigate, mediate, make whole, or assume any duty of care in connection with such transactions. Platform availability, listing display, or payment processing does not constitute approval, endorsement, or participation in any fundraising activity.
Creators may not bind BeMySupporter. Creators and other users may not represent, contractually or otherwise, that BeMySupporter is a partner, sponsor, agent, guarantor, trustee, or co-fundraiser in any donation or contribution context, or that BeMySupporter will ensure proper use of funds, deliver outcomes, or answer to payers or beneficiaries.
All checkout flows are marketplace transactions. Whether a Creator labels an offering as support, a tip, a donation, a contribution, pay-what-you-want access, a gift, patronage, or similar language, any amount paid through Platform checkout is processed and recorded as a commercial marketplace transaction for the listed digital product, service, or other Creator offering — not as a charitable donation to BeMySupporter and not as a donation we collect on anyone's behalf. BeMySupporter does not verify charitable status, intended use of funds, or beneficiary identity. Creators alone decide how to use amounts they receive, subject to law and these Terms.
Free digital access (zero-price checkout). Creators may offer digital listings at zero price. Obtaining free access requires a registered account, acceptance of these Terms and our Privacy Policy, and — where presented — acknowledgement of digital delivery and refund terms. Free access grants only the licence described in Section 5. It is not a gift from BeMySupporter, does not create an account credit, debt, or obligation on BeMySupporter to provide content, storage, or future updates, and may be withdrawn if a listing expires, is removed, or the account is closed. Dissatisfaction with free content does not entitle you to compensation from BeMySupporter.
No tax receipts or charitable documentation. BeMySupporter does not issue donation receipts, charitable tax certificates, Form 990 acknowledgements, gift-aid declarations, or any document stating that a payment is tax-deductible, eligible for a charitable credit, or made to a registered charity. Creators must not represent that BeMySupporter or Platform checkout will produce such documentation unless we expressly enable that feature in writing (which we do not offer today).
Creator representations and prohibited fundraising. Creators who describe listings as fundraising, disaster relief, medical expenses, religious offerings, political contributions, or other cause-based appeals represent and warrant that: (a) they have all licences, registrations, and permits required in every jurisdiction where supporters may pay; (b) their descriptions are truthful and not misleading; and (c) they will use funds lawfully and as described. Creators may not use the Platform for fraudulent fundraising, impersonation of charities, bait-and-switch cause marketing, unregistered public appeals where registration is required, or collection for illegal purposes. BeMySupporter may remove listings, freeze balances, and report activity to authorities without liability.
Voluntary paid support still subject to marketplace rules. Paid amounts — including those described as optional, extra, or "support" on top of a listed item — are subject to Platform fees, payment-processor fees, payout holds, chargeback rules, AML and sanctions screening (Section 13), and dispute processes in these Terms. We do not guarantee that a Creator will use paid amounts for any particular purpose, deliver personal acknowledgements, provide exclusive access, or fulfil off-platform promises made in marketing copy.
No fiduciary or trust relationship. Funds collected through checkout are routed through independent payment processors and allocated according to Platform records. BeMySupporter does not hold user funds in trust for charitable beneficiaries, does not segregate "donation" balances, and owes no duty of care to donors, beneficiaries, or third parties regarding how Creators spend proceeds. Escheatment, dormancy, and balance maintenance rules in Section 14 apply to creator balances without regard to how those balances were labelled at checkout.
Chargebacks and reversals. Initiating a chargeback, payment reversal, or friendly fraud claiming that a completed Platform payment was a "donation" not subject to marketplace terms, or disputing a payment after receiving listed access or benefits, may constitute a material breach. You indemnify BeMySupporter for resulting chargebacks, penalties, and investigation costs (Sections 4 and 17).
Assumption of risk and release. To the fullest extent permitted by law, you release BeMySupporter and its officers, directors, employees, contractors, affiliates, and payment processors (to the extent permitted) from any claims arising out of or related to: voluntary payments; free digital access; cause-based or emotional appeals on listings; misrepresentation of charitable status by Creators; failure of Creators to apply funds as advertised; tax treatment of payments; and disputes among supporters, Creators, and alleged beneficiaries — whether arising on or off the Platform.
Nothing in this section limits Sections 17 and 18, which apply with full force to voluntary support, free access, and contribution-style listings.
Plain-English summary
BeMySupporter is a marketplace, not a charity or GoFundMe-style fundraiser. Paying through checkout is buying from a seller — even if they call it a donation or tip.
Creators who collect donations do it on their own — not in partnership with BeMySupporter.com. We provide the website and payment routing only; we take no responsibility and no liability for those transactions.
Free downloads need an account and follow our digital rules. We are not gifting you anything; the seller chose zero price.
We do not give tax donation receipts. Creators must not lie about being a registered charity or where money goes.
If you pay and then charge back calling it a "donation", that is a breach — you cover our costs.
Problems with how a creator spends money? That is between you and the creator — not us.
Services, Appointments & Bookings
Legal provision
Creators may list services — including coaching, consultations, lessons, repairs, creative work, or other appointment-based offerings ("Services"). A Service listing may optionally include an appointment calendar so Buyers can select an open time slot before payment. Whether or not a calendar is used, BeMySupporter is not the provider, partner, agent, solicitor, employer, joint venturer, franchisee, or guarantor of any Service listed on the Platform. We do not employ, supervise, credential, vet for competence, or endorse Service providers. Display of a Service or calendar feature does not constitute a recommendation, referral, or assurance of quality, safety, legality, fitness for purpose, or outcome.
No quality or outcome guarantee. BeMySupporter makes no representation or warranty of any kind — express, implied, statutory, or otherwise — regarding the quality, skill, timeliness, accuracy, safety, legality, suitability, or results of any Service, nor that any appointment slot will occur as scheduled. All Services are offered entirely at the Buyer's risk. Any statements, photos, reviews, or credentials on a listing are made by the Creator alone and have not been independently verified by us.
Platform role limited to payment and booking facilitation. When you purchase a Service through the Platform, BeMySupporter's role is limited to providing marketplace infrastructure, displaying listing information supplied by the Creator, optionally presenting available appointment slots based on settings the Creator controls, collecting payment through our payment processor, and recording the Buyer's selected slot where applicable. We do not deliver, perform, supervise, reschedule, mediate, or guarantee the underlying Service. The Creator remains solely responsible for performing the Service, communicating with the Buyer, maintaining an accurate calendar, honouring booked times, complying with applicable licences and laws, and resolving all service-related details.
Calendar and scheduling disclaimer. Appointment availability, slot length, notice periods, time zones, and blackout dates are configured by the Creator. Slots shown at checkout reflect the Creator's settings at that moment and may become unavailable if another Buyer completes payment first. A Creator may leave the calendar disabled and arrange timing directly with Buyers. BeMySupporter is not responsible for scheduling errors, double bookings caused by off-platform arrangements, no-shows, late arrivals, cancellations, rescheduling, time-zone confusion, or outdated availability caused by a Creator's failure to maintain their calendar.
Exclusive relationship between Buyer and Service provider. The contract for the Service itself is solely between the Buyer and the Creator (Service provider). All questions, changes, cancellations, refunds for the Service (as distinct from Platform payment disputes handled under our policies), performance complaints, warranties, follow-up work, and dispute resolution regarding the Service must be addressed directly between those parties. BeMySupporter is not a party to that contract and assumes no obligation to intervene, arbitrate, or enforce service-level commitments except as expressly stated elsewhere in these Terms for Platform payment processing.
Release and assumption of risk. To the fullest extent permitted by law, you release BeMySupporter and its officers, directors, employees, contractors, and affiliates from any and all claims, demands, damages, losses, costs, and liabilities of every kind — including personal injury, property damage, economic loss, emotional distress, and consequential damages — arising out of or related to any Service, appointment, interaction, communication, or dispute between Buyers and Creators, whether occurring on or off the Platform.
Creator obligations. Creators offering Services represent and warrant that they have the legal right and any required licences, permits, insurance, and qualifications to provide the Service; that their listings and calendars are accurate; that they will fulfil booked appointments in a professional and lawful manner; and that they will indemnify BeMySupporter for claims arising from their Services, including negligence, misrepresentation, regulatory violations, and failure to perform.
Buyer obligations. Buyers must provide accurate contact information, arrive or participate as agreed with the Creator, and understand that purchasing a slot or Service through BeMySupporter does not create any employment, agency, or partnership relationship with BeMySupporter. Chargebacks or payment reversals initiated without good faith, or to avoid paying for a completed Service, may result in account restriction.
Nothing in this section limits the general disclaimers, indemnities, and liability caps in Sections 17 and 18, which apply with full force to Services and appointments.
Plain-English summary
Services on BeMySupporter — coaching, lessons, consultations, etc. — are offered by the seller alone. We are not their partner, agent, or guarantor and we do not promise any particular quality or result.
Our job is to show the listing, optionally show open times, collect payment, and record the booking. Delivering the service is 100% between the buyer and the seller.
If a calendar is enabled, the seller must keep it accurate. We are not responsible for missed appointments, wrong times, or scheduling mix-ups.
Problems with the service itself? Work it out with the provider — not with us.
6. Physical Products: Fulfillment, Shipping, Customs, and Chargebacks
Legal provision
Creators who list physical goods ("Merch and Items") are solely responsible for inventory, packaging, returns handling, and buyer communication regarding fulfilment. A Creator may fulfil delivery directly or offer an independent third-party delivery provider through checkout. BeMySupporter is not the seller, courier, carrier, warehouse, or insurer of physical goods.
Fulfilment SLA. Unless the listing clearly states a longer pre-order or made-to-order timeline with an estimated ship date, Creators represent they will ship orders within thirty (30) calendar days of payment confirmation or refund the Buyer directly. BeMySupporter may, but is not obligated to, restrict accounts for repeated failures. BeMySupporter is not liable if a Creator fails to ship or refund.
Independent delivery providers. A delivery provider displayed at checkout is an independent third party and is not owned, employed, operated, endorsed, or controlled by BeMySupporter. When one is selected, pickup, transit, delivery, loss, delay, damage, customs delays, and related disputes remain between the Creator, Buyer, and provider. We facilitate selection and payment allocation only and disclaim all liability for delivery performance, including errors by providers, postal services, customs authorities, or recipients.
International orders, customs, and duties. Buyers are solely responsible for all import duties, taxes, VAT/GST, brokerage fees, permits, quarantine, and customs clearance unless the Creator explicitly states otherwise on the listing. Customs seizure, inspection, destruction, return-to-sender, or delay is not non-delivery and does not entitle the Buyer to a platform refund unless required by non-waivable law. BeMySupporter does not calculate, collect, or remit import duties or foreign VAT unless explicitly enabled by a future feature. Creators must comply with export controls and accurate customs declarations. Risk of loss for physical goods passes according to the contract between Buyer and Creator, not upon platform payment confirmation.
Tracking and chargebacks. Where a Buyer initiates a payment chargeback or reversal alleging non-delivery, Creators must provide proof of shipment (tracking numbers, receipts, signed delivery confirmation) upon request. Failure to provide adequate proof within the timeframe we specify may result in balance debits, account restrictions, and permanent removal from the Platform. Optional delivery confirmation and tracking costs are borne by the Creator unless agreed otherwise with the Buyer.
Digital downloads and calendar services may be offered at no charge. Any paid listing must be priced at least five units of account currency (currently five Trinidad and Tobago dollars on listings denominated in TTD). Prices between zero and that minimum are not permitted.
Creator supplemental terms on merch. Creators may publish optional buyer-facing terms on a listing (see Creator supplemental terms in Section 5). Those terms are between the Creator and Buyer only. BeMySupporter is not a party to them, and our Terms prevail in every conflict.
Release — physical goods. To the fullest extent permitted by law, you release BeMySupporter and its officers, directors, employees, contractors, affiliates, and payment processors (to the extent permitted) from any claims arising out of or related to physical goods, shipping, customs, import restrictions, courier performance, or disputes among Buyers, Creators, and Couriers.
Plain-English summary
Creators fulfil their merch and items directly or through an independent provider — never through a BeMySupporter-owned courier. Default rule: ship within 30 days or refund the buyer yourself — we are not responsible if a seller fails.
Delivery problems are between the buyer, seller, and any selected independent provider. Import taxes are usually the buyer's responsibility.
If a buyer disputes delivery, sellers need tracking proof or may lose the dispute and the money.
Delivery Couriers; Independent Third Parties
Legal provision
Couriers are independent contractors. A Courier displayed at checkout is an independent third-party provider, not an employee, partner, agent, franchisee, or subsidiary of BeMySupporter. By registering as or operating as a Courier, you agree that BeMySupporter provides marketplace technology only — including checkout selection and payment allocation — and does not direct your routes, vehicles, staff, insurance, or delivery methods.
Courier agreement required. Before appearing at checkout, each Courier must sign in and affirmatively accept these Terms (including this Section), our Privacy Policy, and the delivery disclaimer presented at acceptance. Acceptance is recorded with a timestamp and Terms version.
Zero platform delivery liability. BeMySupporter assumes no liability for pickup, handoff, transit, customs interfaces, loss, theft, delay, damage, misdelivery, refusal, or delivery disputes. All such matters must be resolved exclusively among the Buyer, Creator, and Courier. The selected courier is an independent third-party provider, not a BeMySupporter courier. The seller and provider are responsible for handoff, transit, and fulfilment, and any loss, delay, damage, or delivery dispute must be resolved among the buyer, seller, and provider. BeMySupporter only facilitates selection and payment allocation and accepts no delivery or transit liability.
Data sharing. When selected at checkout, the Buyer's fulfilment information (name, address, phone, and order details) is shared with the Courier and Creator as necessary to complete delivery.
Courier indemnification. Couriers indemnify BeMySupporter for all claims, fines, penalties, and costs arising from their delivery operations, negligence, regulatory violations, uninsured losses, and disputes with Buyers or Creators.
Plain-English summary
Couriers are independent — not BeMySupporter staff. You must accept our agreement before going live at checkout. Delivery problems are between buyer, seller, and courier — not us.
7. Content Standards, Moderation Rights, and AI Disclosures
Legal provision
All listings, profiles, messages, files, images, and metadata you submit ("User Content") must be lawful, accurate, non-deceptive, and owned or properly licensed by you. Prohibited content includes, without limitation: child sexual abuse material; non-consensual intimate imagery; hate speech inciting violence; illegal drugs or weapons; counterfeit goods; malware; content infringing third-party intellectual property; and goods illegal in Trinidad and Tobago or the Buyer's country. Creators may not misrepresent listings as tax-deductible donations, registered charity fundraisers, or official disaster-relief campaigns without lawful registration and our prior written authorisation (which we generally do not grant for unverified charitable appeals).
Moderation. We reserve the right, in our sole discretion and without prior notice, liability, or obligation to provide reasons, to refuse, restrict, demote, edit, hide, or remove any User Content or account for any reason or no reason, including policy updates, rights-holder complaints, risk management, or community standards. Moderation actions may occur by automated systems or human review.
AI-generated content. If any portion of a listing, cover image, digital file, description, or promotional material is created wholly or materially with generative artificial intelligence, you must clearly disclose that fact in the listing description in plain language (for example: "Cover art created with AI" or "Includes AI-generated vocal samples"). Failure to disclose material AI use is misleading conduct and grounds for removal.
Plain-English summary
Only upload content you have rights to sell, and describe it honestly.
We can remove listings or accounts for any reason — we do not have to explain every decision.
If you use AI to make what you sell, say so clearly in the description.
8. Prohibited Conduct: Scraping, Automation, Reverse Engineering, and Abuse
Legal provision
You may not access or use the Platform except through publicly supported interfaces (web pages and documented APIs we provide). Without our prior written consent, you may not: scrape, crawl, harvest, or index Platform content by automated means; use bots, scripts, or bulk registration tools; bypass rate limits, CAPTCHAs, or access controls; reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform; probe or test vulnerabilities; or interfere with Platform integrity or performance.
You may not harass, threaten, dox, spam, or send unsolicited commercial messages to other users; impersonate any person or entity; manipulate reviews, sales metrics, or ranking systems; or use the messaging system for off-platform solicitation in violation of Section 10.
You may not use the Platform to operate unregistered public fundraising, launder contributions, solicit payments for illegal causes, or mislabel commercial sales as charitable donations to evade fees, taxes, or compliance review.
We may monitor usage patterns, throttle or block IP addresses, revoke API tokens, and cooperate with law enforcement regarding abusive conduct.
Plain-English summary
No scraping, hacking, bots, or bypassing security.
Be respectful — no harassment, spam, or fake accounts.
No fake charity drives or disguising sales as tax-deductible donations.
9. Promotions, Sweepstakes, and Giveaways
Legal provision
Creators who run contests, sweepstakes, giveaways, or promotional lotteries connected to their BeMySupporter listings or profiles bear sole responsibility for drafting official rules, eligibility restrictions, prize fulfilment, winner selection, and regulatory registration in every jurisdiction where participants may enter.
You represent that your promotion complies with applicable gambling, consumer protection, and advertising laws, including disclosure of "no purchase necessary" alternatives where required. BeMySupporter does not sponsor or administer Creator promotions unless expressly stated in a separate written agreement.
You agree to indemnify BeMySupporter (Section 17) against all claims, fines, and regulatory actions arising from your promotions, including mis-drawn winners, undelivered prizes, or unlawful lotteries.
Plain-English summary
Running a giveaway? That is on you — follow local laws, write proper rules, and deliver prizes.
We are not responsible for your contest unless we sign a separate deal saying otherwise.
10. Fee Circumvention and External Links
Legal provision
Users may not use the Platform, its messaging tools, listing descriptions, profile links, or buyer relationships to solicit, steer, or complete transactions outside BeMySupporter's checkout for goods or services first discovered or negotiated on the Platform, for the purpose of avoiding Platform fees, sales records, or buyer protections.
Creators may link to external portfolios, social media, or personal websites for general branding, provided such links do not primarily function to divert Platform-originated sales. We may remove links or suspend accounts that systematically circumvent fees.
Violation constitutes material breach and may result in immediate termination, recovery of lost fees, suspension of payouts, and account restriction to the extent permitted by law.
Plain-English summary
Do not use BeMySupporter chats or listings to move sales off-site and skip our fees.
Social links for your brand are fine; dodging checkout is not.
11. Intellectual Property, Creator Portfolios, and Platform Marketing Licenses
Legal provision
Creators retain ownership of their User Content. By uploading content, you grant BeMySupporter a worldwide, non-exclusive, royalty-free, sublicensable licence to host, reproduce, transmit, display, adapt (for technical formatting), promote, and distribute your User Content solely to operate, market, and improve the Platform — including featuring listings on the homepage, social media, or promotional materials with your handle attribution.
You grant Buyers the limited licence described in Section 5. All Platform software, trademarks, trade dress, and documentation are owned by BeMySupporter. You receive no ownership interest in the Platform.
If you believe content on the Platform infringes your copyright or trademark, notify support@bemysupporter.com with: (a) identification of the work; (b) the infringing URL; (c) your contact information; (d) a good-faith statement; and (e) a statement under penalty of perjury that your notice is accurate and you are authorised to act. We may remove content and terminate repeat infringers.
Plain-English summary
You keep your art; we get permission to show it on the site and in marketing.
Buyers get personal-use rights to digital files — not ownership of the underlying copyright.
Report copyright problems to support@bemysupporter.com with details.
12. Taxes, VAT, and Regulatory Compliance
Legal provision
Creators and Buyers are solely responsible for determining, collecting, reporting, and remitting all taxes, duties, levies, and governmental charges applicable to their transactions, including Trinidad and Tobago Value Added Tax (VAT), income tax, business levy, withholding tax, and digital services taxes in any relevant jurisdiction.
BeMySupporter does not provide tax advice and does not collect or remit taxes on Creators' behalf unless explicitly stated and enabled by future Platform features or legal obligation.
You agree to indemnify BeMySupporter against tax-related claims, audits, penalties, or assessments arising from your activity, including misclassification of goods, failure to issue invoices, underpayment of VAT, or treating marketplace receipts as tax-exempt donations without lawful basis.
Plain-English summary
You handle your own taxes — income, VAT, everything. We are a marketplace, not your accountant. We do not issue charitable donation receipts.
13. Global Sanctions, Anti-Money Laundering, and Restricted Parties
Legal provision
You represent that you are not located in, organised under, or ordinarily resident in any country or territory subject to comprehensive international sanctions (including OFAC, UN, EU, or UK sanctions programmes), and that you are not listed on any government restricted-party, denied-person, or politically exposed persons watchlist.
You may not use the Platform to launder money, process proceeds of crime, evade sanctions, or facilitate transactions for the benefit of restricted parties. We may freeze balances, delay payouts, request enhanced due diligence (including government ID and proof of address), and report suspicious activity to the Financial Intelligence Unit of Trinidad and Tobago or other authorities as required by law.
Cooperation with compliance reviews is mandatory. Failure to provide requested documentation may result in account closure and forfeiture of access to funds to the extent permitted by applicable law.
Plain-English summary
No sanctioned countries, no money laundering. We can pause payouts and ask for ID if something looks suspicious.
14. Dormant Accounts, Administrative Maintenance Fees, and Escheatment
Legal provision
Dormant Account classification. An account becomes a "Dormant Account" when, for thirty-six (36) consecutive months, there is no qualifying activity attributable to that account. Qualifying activity includes: a successful login; a completed purchase or sale; a payout or withdrawal request; publication or renewal of a listing; a material update to account or payout information; or other substantive use of Platform features we reasonably classify as account activity. Passive receipt of automated email alone does not constitute activity.
Purpose of maintenance fees. Dormant Accounts continue to incur administrative, secure-storage, server-side ledger, and compliance costs. To recover those costs on abandoned or unmonitored profiles that retain a positive creator balance, the following schedule applies after the dormancy threshold is reached.
Administrative maintenance fee schedule. Beginning on the first calendar day after the thirty-six (36) month dormancy period expires, BeMySupporter may assess a flat administrative maintenance fee of TT$100.00 per calendar month (or pro-rated for partial months) against any positive creator balance held in the Dormant Account until the account is reactivated, permanently closed, or the balance reaches zero. Total fees deducted shall not exceed the remaining positive balance. Fees accrue automatically once dormancy fees have commenced and we have provided notice to your registered email where practicable.
Balance exhaustion and closure. When no positive balance remains after applicable fees, the Dormant Account will be automatically and permanently closed, subject to records we must retain under law or these Terms. Closure does not revive lapsed listings or download entitlements for expired content.
Avoiding or stopping fees. You may avoid dormancy classification, or halt further maintenance fees after they begin, at any time before your balance is fully depleted by: (a) signing in to your account and performing qualifying activity; or (b) contacting us at support@bemysupporter.com to reactivate your profile. Reactivation may require identity reverification. We encourage creators with unused balances to request payout before extended inactivity.
Notice and escheatment. We may email your registered address before or after classifying an account as dormant. Where positive balances remain after applicable dormancy and maintenance processes, or where law requires, unclaimed funds may be converted to inactive status and escheated or remitted to the applicable government unclaimed-property authority under Trinidad and Tobago law after statutory periods. Dormant account personal data may be archived or deleted consistent with our Privacy Policy.
Plain-English summary
If you do not log in, buy, sell, cash out, renew a listing, or meaningfully use your account for 36 months straight, we may treat it as dormant.
Once dormant, if you still have seller money sitting in your balance, we may charge a TT$100 monthly maintenance fee (capped at your remaining balance) until the balance reaches zero — then the account is closed permanently.
To stop this: log in or email support@bemysupporter.com before your balance runs out. Cash out while you can if you are stepping away from selling.
Leftover unclaimed money may eventually go to the government as unclaimed property, as the law requires.
15. Business Agility: Fees, Features, and Service Discontinuation
Legal provision
We may modify Platform features, fee schedules, storage tiers, payout methods, or geographic availability at any time. Material fee increases affecting existing paid listing periods will be announced by email at least thirty (30) days before taking effect for new transactions. Listing and renewal fees are non-refundable once paid.
We may discontinue the Platform or any feature with thirty (30) days' notice when reasonably practicable. Upon discontinuation, we will provide reasonable opportunity to withdraw eligible balances and download purchased digital files, subject to legal holds.
You waive claims for lost profits, goodwill, or anticipated sales arising from fee changes, feature removals, or Platform shutdown, to the maximum extent permitted by law.
Plain-English summary
We can change prices and features. Big fee hikes get 30 days' notice. Listing fees are not refunded.
If we shut down, we will try to let you cash out and download your stuff — but we are not paying you for sales you might have made in the future.
16. Force Majeure
Legal provision
BeMySupporter is not liable for delay or failure to perform obligations (including payouts, hosting, or support) caused by events beyond our reasonable control, including: natural disasters, hurricanes, floods, earthquakes, pandemics, war, civil unrest, government orders, power or telecommunications failures, internet backbone outages, DDoS attacks, infrastructure or service-provider failures, payment-network disruptions, banking holidays, labour strikes, and failures of third-party vendors on which the Platform relies.
During force majeure events we may suspend affected services without liability. Time-sensitive obligations are extended for the duration of the event plus a reasonable recovery period.
Plain-English summary
If hurricanes, outages, bank holidays, or other disasters outside our control disrupt the site, we are not liable for downtime or delays.
17. Indemnification
Legal provision
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless BeMySupporter, its affiliates, directors, officers, employees, contractors, agents, and payment processors (to the extent permitted) from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content or products; (b) your breach of these Terms; (c) your violation of law or third-party rights; (d) disputes with Buyers, Creators, or Couriers; (e) your promotions or tax obligations; (f) shipping, customs, courier, delivery, or product liability claims regarding Merch and Items; (g) malware or IP infringement allegations; (h) your fraud, negligence, or wilful misconduct; (i) chargebacks, payment reversals, or network penalties attributed to your activity; (j) data-protection or privacy claims arising from your User Content or user-to-user disclosures; (k) foreign regulatory fines or marketplace-facilitator assessments attributed to your activity; (l) if you are a Courier, your delivery operations and transit performance; and (m) voluntary support, free-access, fundraising, or cause-based claims — including misrepresentation of charitable status, misuse of contributed funds, or tax disputes arising from how you label receipts; and (n) any claim by a donor, beneficiary, regulator, or third party that BeMySupporter was a partner, co-fundraiser, recipient, guarantor, or responsible party in connection with donations or contributions you collected through the Platform.
We may assume exclusive defence of any matter subject to indemnification, at your expense, if you fail to promptly defend it. You may not settle any claim implicating BeMySupporter without our prior written consent.
Plain-English summary
If someone sues us because of something you did — bad product, stolen art, tax trouble, scam, or a donation you collected — you cover our legal costs and damages.
18. Limitation of Liability and Warranty Disclaimers
Legal provision
THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY. WE DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BEMYSUPPORTER, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND PAYMENT PROCESSORS (TO THE EXTENT PERMITTED) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY.
WITHOUT LIMITING THE FOREGOING, BEMYSUPPORTER IS NOT LIABLE FOR: (A) CREATOR NON-PERFORMANCE OR MISREPRESENTATION; (B) COURIER OR POSTAL NEGLIGENCE, DELAY, LOSS, OR DAMAGE; (C) CUSTOMS SEIZURE, IMPORT RESTRICTIONS, OR DENIED ENTRY; (D) FOREIGN-EXCHANGE OR DISPLAYED-CURRENCY VARIANCES; (E) PAYMENT-PROCESSOR DOWNTIME OR CHARGEBACKS; (F) USER-TO-USER DISPUTES; (G) CREATOR SUPPLEMENTAL TERMS; (H) VOLUNTARY SUPPORT, FREE DIGITAL ACCESS, FUNDRAISING APPEALS, OR ALLEGED MISUSE OF CONTRIBUTIONS BY CREATORS; OR (I) ANY CLAIM THAT BEMYSUPPORTER WAS A PARTNER, CO-FUNDRAISER, RECIPIENT, GUARANTOR, OR RESPONSIBLE PARTY FOR DONATIONS OR CONTRIBUTIONS COLLECTED BY USERS THROUGH THE PLATFORM.
Donation-type transactions — absolute exclusion. WITHOUT LIMITING THE FOREGOING, BEMYSUPPORTER EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY DONATION, CONTRIBUTION, TIP, OR VOLUNTARY-SUPPORT TRANSACTION PROCESSED THROUGH THE PLATFORM, AND FOR ANY ACT OR OMISSION OF ANY USER WHO COLLECTS SUCH AMOUNTS. YOU ACKNOWLEDGE THAT SUCH COLLECTION OCCURS SOLELY BETWEEN THE PAYER AND THE CREATOR (OR OTHER RECIPIENT USER) AND THAT BEMYSUPPORTER.COM IS NOT A PARTY TO THAT RELATIONSHIP.
OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO BEMYSUPPORTER IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED TRINIDAD AND TOBAGO DOLLARS (TT$100.00).
Some jurisdictions do not allow certain exclusions; in those cases, our liability is limited to the minimum extent permitted by law.
Plain-English summary
The site comes with no guarantees. We are not responsible for lost profits, downtime, or disputes between buyers and sellers.
We are not liable for donations or contributions collected by users — those are entirely between the payer and the person who received the money, not us.
If we are legally liable, the cap is roughly what you paid us in the last three months or TT$100, whichever is higher.
19. Dispute Resolution, Governing Law, and Class Action Waiver
Legal provision
These Terms are governed by the laws of the Republic of Trinidad and Tobago, without regard to conflict-of-law principles that would apply another jurisdiction's laws. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Informal resolution first. Before initiating arbitration or court proceedings, the complaining party must email a detailed notice to support@bemysupporter.com and allow thirty (30) days for good-faith resolution.
Binding arbitration. Except as stated below, any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, privacy processing, or your relationship with BeMySupporter shall be resolved by final and binding arbitration seated in Port of Spain, Trinidad and Tobago, under the Arbitration Act, Chap. 5:40 (or its successor), before a single arbitrator appointed in accordance with that Act. The arbitration shall be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction, subject to the governing law and exclusive jurisdiction provisions below.
Class and representative action waiver. YOU AND BEMYSUPPORTER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of class proceeding without all parties' written consent.
Jury trial waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL for any dispute covered by these Terms.
Exclusive jurisdiction fallback. If binding arbitration is held unenforceable as to a particular claim, that claim shall be brought only in the courts of Trinidad and Tobago, and you irrevocably submit to the personal jurisdiction of those courts for such claim.
Small claims. Either party may bring an individual claim in a small claims court in Trinidad and Tobago if within that court's jurisdiction and subject matter limits.
Injunctive relief. Either party may seek interim injunctive relief in the courts of Trinidad and Tobago to protect intellectual property or prevent ongoing harm.
Arbitration opt-out. New users may opt out of binding arbitration and the class-action waiver within thirty (30) days of first account creation by written notice to support@bemysupporter.com with the subject line "Arbitration Opt-Out". Opt-out affects only the individual user.
Plain-English summary
Trinidad and Tobago law applies. Disputes go to binding arbitration in Port of Spain, not a class-action lawsuit. You waive jury trial to the extent permitted. New users have 30 days to opt out of arbitration by email.
You can still ask a TT court for an urgent order to stop IP theft or ongoing harm.
20. Miscellaneous Provisions
Legal provision
Account transferability. Accounts, handles, balances, and listing histories are personal and may not be sold, assigned, pledged, or transferred without our prior written consent.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is modified to the minimum extent necessary to make it enforceable.
Survival. Sections concerning fees owed, intellectual property licences granted to us, indemnification, limitation of liability, dispute resolution, and any other provisions that by their nature should survive termination shall survive account closure or Terms termination.
Account closure and records. Self-service closure immediately deactivates sign-in and removes active listings from public view, but does not erase records that we retain under our Privacy Policy for tax, accounting, payment, fraud-prevention, dispute, or other lawful purposes. Users may request deletion of eligible personal data by contacting support@bemysupporter.com.
Entire agreement. These Terms, the Privacy Policy, and any checkout or listing disclosures constitute the entire agreement between you and BeMySupporter regarding the Platform and supersede prior oral or written understandings.
Assignment. We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign without our consent.
Notices. We may provide notice by email to your registered address, in-Platform notification, or posting on https://www.bemysupporter.com. You may contact us at support@bemysupporter.com.
Plain-English summary
You cannot sell your account. If one part of these Terms is invalid, the rest still apply.
Closing your account signs you out and removes active listings; it does not erase transaction or other records we must lawfully retain. You can ask us to delete eligible personal data.
Important sections like indemnity and liability limits still apply after you leave.
This document is the full deal between us. Questions: support@bemysupporter.com.