Frequently asked questions

BeMySupporter is a Caribbean marketplace where independent creators sell music, art, books, digital downloads, merch and more directly to their community. Supporters browse and buy on the site; creators keep most of each sale and withdraw earnings to a local bank account.

Three groups use the platform: supporters who buy from creators they believe in; creators (sellers) who list and sell their work; and independent delivery couriers who deliver physical merch when a seller opts into third-party delivery. You need an account to buy, sell, or apply as a courier.

Yes. Create a free supporter account to check out, save a wishlist, follow creators, and message sellers. Creators and couriers use the same login system — you apply separately to unlock seller or courier tools.

We are built Caribbean-first — pricing in TTD, local bank payouts, and creators across the region — but anyone who can complete checkout and receive digital goods is welcome to support creators on the site.

Browse the shop, open a listing you like, and click through checkout. Pay by card via our payment partner. Digital items are available from your Purchases page after payment; physical items are fulfilled by the seller or a courier you choose at checkout.

Right after payment succeeds. Go to Purchases in your account to download files. Download links are secure and tied to your account — they are not meant to be shared publicly.

It depends on the listing. Some sellers ship themselves. Others offer third-party delivery — at checkout you pick an independent courier, pay their delivery fee, and the seller and courier coordinate pickup and drop-off. Delivery fees go to the courier, not the seller.

If checkout did not complete, nothing should be charged. A temporary bank hold can sometimes appear and disappear within a few days. Use Try again on the payment screen, or contact support from that page if you need help.

Refunds are handled case by case. Start by messaging the seller from the listing page. If you cannot resolve it, contact support with your order details. See our Terms of Service for the full policy.

On any public listing or creator profile (while signed in), use Report it here at the bottom of the page. Choose a reason, describe the issue, and our team receives the report by email.

Apply at Start selling. Tell us who you are, pick an @handle, and describe what you make. Applications are reviewed manually — usually within a couple of days. Once approved, create listings from your dashboard.

No monthly subscription. You pay a storage fee when you publish or renew a listing (based on file size). Card processing (3.5% + TT$0.25) is taken from each sale as it clears. Our 5% service fee (minimum TT$2.00 per withdrawal) is deducted when you withdraw — not on every individual sale. Full breakdown with examples: Fees & pricing.

Each paid publish or renewal keeps a listing live for 180 days. You can renew before it expires. If it lapses, it is hidden from the shop until you renew — your files are kept for a grace period.

Yes. In Dashboard → My listings, open a live listing and click Hide listing. It moves to your Hidden tab and supporters cannot buy it until you make it live again (while your paid period is still active).

Sale earnings go to your creator balance after payment clears. When your balance reaches TT$100.00, request a withdrawal to your bank from Dashboard → Payout. Withdrawals are processed manually by our team.

Digital files (music, ebooks, art packs), physical merch and items you can ship or hand to a courier, and more — see categories when you create a listing. You must own the rights to what you sell and follow our content rules. Prohibited content is removed.

On merch listings you can opt in so buyers choose an independent courier at checkout. You still prepare the order; the courier handles pickup and delivery. You do not receive the delivery fee — that goes to the courier.

Apply at Courier application. You will need vehicle details, schedule, delivery options, a driver's permit, and a vehicle photo. Applications are reviewed before you appear at checkout — you are not live until we approve you.

Only active couriers who have accepted the delivery agreement appear when a seller enables third-party delivery on a merch listing. Buyers see your name, logo, fee, and delivery options.

Yes. In your Courier dashboard, use Hide from checkout to temporarily remove yourself from new orders. Your account and balance stay active — click Show at checkout again when you are ready.

Delivery fees from orders credit your courier balance separately from seller earnings. When you reach the minimum balance, request a payout from Courier → Payouts, same as creators.

Verification confirms you control the address used for receipts, payouts, and security alerts. Some actions (like selling) require a verified email and phone number.

Creators and couriers must provide a phone number for coordination and account security. It is not shown publicly on your shop page.

Use Forgot password on the sign-in page. We email a secure link to reset it.

Not at the same time — seller and courier are separate account types. If you operate both businesses, use separate email addresses to apply for each role.

Email support@bemysupporter.com or use the support form on the failed payment page if checkout did not go through. Creators can also use Report a bug in the dashboard sidebar.

Read our Terms of Service (including delivery couriers) and Privacy Policy. Couriers must accept the delivery courier terms before appearing at checkout.

See Work with us for delivery partner and brand ambassador opportunities.